Privacy Policy

1. Introduction

Welcome to Mobile Mart (referred to as "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our services:

Personal Data

While using our services, we may ask you to provide us with certain personally identifiable information, including:

• Full name
• Email address
• Phone number
• Mailing address
• Device information (IMEI, model, serial number)
• Payment information (processed securely via third-party providers)

Usage Data

We may also collect information on how our website is accessed and used:

• IP address
• Browser type and version
• Pages visited and time spent
• Device identifiers
• Cookies and tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our repair services
• To process and track your repair requests
• To communicate with you about your device status
• To send you technical updates and service notifications
• To respond to your inquiries and support requests
• To process payments and prevent fraud
• To send you promotional offers (with your consent)
• To comply with legal obligations

4. Legal Basis for Processing

Under Indian law and international standards, we process your personal information based on:

• Contract Performance: To fulfill our service agreement with you
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligations: To comply with tax and regulatory requirements
• Consent: For marketing communications (you can opt-out anytime)

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Repair records are typically kept for 1 year after service completion for warranty purposes. You may request deletion of your data at any time, subject to legal retention requirements.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• 256-bit SSL encryption for all data transmission
• Secure servers with firewall protection
• Regular security audits and updates
• Limited employee access to personal data
• Two-factor authentication for admin systems

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

7. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service Providers: Payment processors, shipping partners, and IT service providers
• Authorized Technicians: To facilitate your repair service
• Law Enforcement: When required by law or to protect our rights
• Business Transfers: In case of merger or acquisition (with notice to you)

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device. You can control cookie preferences through your browser settings.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site
• Preference Cookies: To remember your settings
• Marketing Cookies: For personalized ads (with consent)

9. Your Rights

Under Indian law and applicable regulations, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Restriction: Request limited processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to marketing communications
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information in Section 14.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before providing any personal information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: